“Combined with telephone operations at our Travel Information Center, Trip Planner allowed New York City Transit to provide travel information to 3.1 million customers in 2007, a 65 “The Trip Planner application provides our customers with the ability to obtain a travel itinerary at their convenience by simply going on line,” Fred Benjamin, assistant vice president for customer services, A mobile version of the site exists for personal digital devices and cellphones. Respectively, from the same month a year earlier. Last month, 6,912 people used Trip Planner on an average weekday while 5,512 used the tool on an average weekend day - a 272 percent increase and a 287 percent increase, This award from the Center for Digital Government is proof that we are providing our customers with quality digital customer service.” Fleuranges, who oversees corporate communications at New York City Transit, said of the Web-based tool, “We believe Trip Planner is by far the most accurate travel itinerary provider there is for New Although e.Republic is a for-profit company, it has no business relationships with the M.T.A., The organization is part of e.Republic, an IT company based in Folsom, Calif. “Best of New York” award from the Center for Digital Government, which provides research and advice on information technology in state and local government. So it is understandable that New York City Transit - the largest arm of the authority - proudly noted today that its online Trip Planner tool had received a vowed to improve its communications with customers and send out e-mail messages about service disruptions, In response to withering criticism, the M.T.A. Web site was temporarily bereft of up-to-date service information. Less than two months later, when crippling thunderstorms flooded and nearly shut down the subway system, the M.T.A. During a brief blackout in parts of Manhattan and the Bronx last June, the M.T.A. Web site is not known for being particularly cutting edge. The Metropolitan Transportation Authority has won an award for an online tool.
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